Delete your Silver Dollar account
In the app
Open Account (tap your picture on Today), then Delete my account. The app shows what will be deleted, asks you to confirm, and signs you out when it is done.
On the website
Sign in, open Settings, and under Account choose Delete my account.
Without the app or the website
Email hello@sd4me.com from the email address on your account and ask us to delete it. We confirm the request came from you before anything is deleted, and complete it within 30 days.
If a family you own has a connected bank
Deleting a family with bank history needs your second step first: a code texted to your phone. The app and the website ask for it before they delete anything.
What is deleted
- Your sign-in, with your mobile number and email address.
- Your profile, your Clara conversations, and the devices that receive your notifications.
- Every family you own, for everyone in it, with its photos, videos, voice recordings, documents, care records and connected calendars. Connected banks are disconnected with the provider first. To keep a family for the others, make someone else its owner before you delete your account.
- Your place in families you belong to but do not own. Those families stay.
Your sign-in ends at once. Stored files and the records of deleted families are permanently removed within 30 days.
What is kept
- Things you added to a family you do not own, such as photos or notes. They belong to that family.
- A record that the account was deleted and when, the text message consent you gave, and the security and legal records our privacy policy describes, for the periods it gives.